Notice for Non-Help Desk Users

Due to increased demand for our Help Desk services, we have re-evaluated our on-demand IT support structure. As of June 1, 2018, LT Medical will only offer limited on-demand IT Support to non-subcribers. Our support email and ticket system will be reserved for Help Desk subscribers. Emails/tickets from unregistered users may go unanswered. ... Read More »

1st Jun 2018
Remote Desktop Broken After Windows Update

This issue is affecting all Microsoft Windows PC’s (mainly Windows 10) nationwide who received an update KB4093120 on May 8, 2018.  The issue is caused by RD Clients disabling CredSSP authentication. If you are a current customer of ours, we have patched your machines already.There are two methods to fix this problem:1) Run windows update on ... Read More »

8th May 2018
Help Desk Plans

Starting in 2018, in keeping with industry trends, we have converted all practices to monthly plans. All quarterly, semi-annual, and annual plans have been converted to monthly plans.All plans are on a month-to-month basis with exception of servers leased directly by us. Plans will be invoiced on the first of the month and due on the 15th day of ... Read More »

1st Jan 2018
ePrescribe Issues - NewCrop/Amazing Charts Users

According to our friends at Amazing Charts,Today is Monday July 31st. If you are experiencing difficulty transmitting E-Prescriptions, please note that our partner NewCrop is experiencing technical difficulties.  They are aware of the issue and are working on a resolution.  We apologize for any inconvenience this may cause you.  Feel free ... Read More »

31st Jul 2017
Main Number Restored - (888) 285-8812 Toll Free

Our primary number has been ported to our new provider. 

(888) 285-8812 Toll Free
(760) 895-1390 Local

31st Jul 2017
Main Number Down - Call 760-895-1390

Please be advised our main number 888-285-8812 is down and is expected to return by the end of next week.

Direct all calls and/or service requests to: 760-895-1390

7th Jul 2017
Amazing Charts ePrescribe Update

Hello, we have another update from Charlie at Amazing Charts regarding ePrescribing issues:Many NewCrop clients encountered connectivity problems following the update and installation of the Web Security App Server. We coordinated with Sungard to identify the source of the issue, but they were unable to isolate the problem. The decision has been ... Read More »

7th Feb 2017
Amazing Charts ePrescribe Issues

We have received many calls regarding slowness with Amazing Charts today. We have a quote from Charlie at Amazing Charts We are currently seeing slow load times and some clients may be experiencing timeouts. This appears to be related to the addition of our web security server, added on Friday evening. We are working with Sungard and will ... Read More »

6th Feb 2017
Launch of the LT Help Desk Portal

Happy New Year! We hope you enjoyed the holidays. As we welcome 2017, we look forward to helping you with your technical needs. We were hard at work over the holidays and are pleased to announce the launch of the LT Help Desk portal. From this portal, you can create support requests, add new services, manage billing, and much more. Additionally, ... Read More »

1st Jan 2017